Shipping policy

Shipping Policy

Shipping Information

Thank you for shopping with Arktiq™. We are committed to delivering your order safely and as quickly as possible.

Processing Time

  • Orders are processed Monday to Friday, excluding public holidays.

  • Orders are typically processed within 1–2 business days after payment has been confirmed.

  • During promotional periods, holidays, or product launches, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Delivery Areas

We currently deliver throughout South Africa.

If you require delivery outside South Africa, please contact us before placing your order to discuss available options.

Delivery Timeframes

Estimated delivery times are:

  • Major Cities: 1–3 business days

  • Regional Areas: 2–5 business days

  • Remote Areas: 3–7 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and order size.

Any promotional free shipping offers will be clearly displayed on our website when applicable.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.

Delivery Requirements

To ensure compliance with South African liquor regulations:

  • The recipient must be 18 years of age or older.

  • A valid South African ID, driver's licence, or passport may be requested upon delivery.

  • Couriers may refuse delivery if age verification cannot be completed.

  • Deliveries cannot be made to intoxicated persons.

Failed Deliveries

If delivery cannot be completed because:

  • no one is available to receive the order,

  • the delivery address is incorrect or incomplete,

  • age verification cannot be completed,

the courier may attempt a second delivery or return the parcel to us. Any additional delivery charges incurred may be payable by the customer.

Incorrect Delivery Information

Please ensure your delivery details are accurate before completing your order.

Arktiq™ cannot be held responsible for delays or additional courier costs resulting from incorrect or incomplete delivery information provided by the customer.

Damaged or Missing Items

If your order arrives damaged or if any items are missing:

  • Notify us within 48 hours of delivery.

  • Include your order number and clear photographs of the package and damaged products.

We will investigate the matter with our courier partner and work towards a prompt resolution.

Lost Parcels

If your parcel appears to be lost in transit, please contact us as soon as possible. We will liaise with the courier and keep you informed throughout the investigation.

Order Changes or Cancellations

If you need to change or cancel your order, please contact us immediately after placing it.

Once an order has been processed or dispatched, we may be unable to make changes or cancel the shipment.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

We appreciate your support and thank you for choosing Arktiq™.